Our Returns Policy
All requests for credit must be made within 48 hours of receiving goods. Exception of faulty product (s). A 15% restocking fee applies to all returns except faulty products or when the return is due to an internal error of Stuart and Dunn Office Choice.
Customer must return the product (s) to Stuart and Dunn Office Choice with the Stuart and Dunn Office Choice RA number clearly written on a removable label on the outside of the shipping carton(s). A copy of this form is also to be packed with the return.
All product(s) must be returned in complete set with original packaging, while all no fault product(s) must be returned in a pristine and unopened condition with all seals intact.
All returned product(s) must be received by Stuart and Dunn Office Choices warehouse within 14 days after RA number is issued. Stuart and Dunn Office Choice will not accept the responsibility for any damage or loss incurred on the freight of returned product(s).
Customer must obtain valid RA number (s) authorised by Stuart and Dunn Office Choice RA team for all returned product (s).
If the RA number cannot be identified, or if the Product does not match the RA details provided by the customer, Stuart and Dunn Office Choice may reject the returned product(s) and return it to the Customer at the Customer's expense.
For all returned product(s), customer must maintain a copy of the proof of delivery or consignment information to confirm delivery in case of future queries.
Under Vendor's instructions, Stuart and Dunn Office Choice will credit, replace or repair for the returns of faulty product(s), however, replacement or repair (handled by Vendor) returns may result in the delays due to vendor lead time, also depending on Vendor policy and Stuart and Dunn Office Choice stock availability.
Any physical damage incurred on the faulty product due to misuse of the product will void the warranty and is the Customer's responsibility.
If the faulty product is returned to Stuart and Dunn Office Choice but no fault is found after testing by the Vendor, then the Customer is responsible for any no fault found charges from Vendor.